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Flat reporting structure, nice atmosphere, career follow-up and training for the personal development of their consultants.
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| SME, existing since 8 years, continuous business growth and working in an interesting niche market (infrastructure managed services, application maintenance outsourcing). |
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Activities are:
Call handling: answering and registration of each call
Effective handling of not only incidents, but problems, questions and all requests as well
Control and management of the requests for services
o Owning the call
o Coordination of the answers to provide to the customer
o Feedback towards the users
Incident Management
o Owning the call
o High level of 1st line solution (5´ job)
o Coordination with the second level support
Problem Management
o Localize known errors and define adequate workarounds
Request Management:
o Handling all incoming requests for service, standard or non standards
o Ventilating of the requests to the business analyst for further execution
o Delivery of feedback towards the customer community
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General knowledge in IT(Windows, PC, printers, ...)
Client minded
Having the spirit to enhance continuity of the business
The competence to communicate with the user community
The competence to cope with difficult customers
Methodical
Communicator
Multilingual French, Dutch, English, and understanding/speaking elementary German
Able to analyze the impact incidents have on the business
Stress resistant
Providing 1st level quality services
Working on shift 6-14 or 14-22
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