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Everything you do should start with passion.
That´s the reason why our client, one of the big 4, elected in 2006 for the second time "one of the best companies to work for", offers you the possibility to make the difference by joining a highly motivated team. |
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Our client is one of the world largest Management and IT Consulting firms, publicly traded on the Paris Stock Exchange. The company assists businesses in implementing growth strategies and leveraging technologies. She employs approximately 61,000 people in over 30 countries working with customers across multiple industries.
The company is organized around three core areas: Consulting, Technology and Outsourcing Services. |
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Responsible for the delivery of functional expertise to support business objectives and priorities
FUNCTIONAL EXPERTISE AND MANAGEMENT
· Aligns functional area with the business requirements
· Uses functional expertise to drive the support for the company vision.
· Builds and maintains senior customer relationships to understand business needs, client´s agenda and priorities needs and to aid in delivery of the engagement
· Coaches and mentors team members from the same functional area. Enables and provides coaching and feedback to team members
· Manages, motivates and develops functional capability to create high performance internal teams
· Delivers large and complex engagement (s)/ projects and to budget: orchestrates Capgemini capabilities into the client and manages and leads the client delivery team (when required)
· Continuously innovates to improve service and reduce costs
· Builds and maintains an external network and keeps up to date on industry best practice in order to innovate within the company
· Has the trust and respect of his/her client´s senior executives
· Develops high client satisfaction ratings OTACE
SPECIFIC ROLE COMPETENCIES
· Team management capability
· Expertise in his/her functional area (CRM)
· Accountable for the quality of the Practice delivery and “OTACE” in the account and develops high client satisfaction ratings
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METRICS - FUNCTIONAL UNIT BASED
· Managing budgets to target
· OTACE from internal/external clients
· Functional expertise KPIs
· `Right Team´ - development/retention metrics
· Managing the optimal individual & group contribution & budgets
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- At least 5 years experience in CRM and 5 years experience in Siebel, Microsoft, Selligent and/or SalesForce.com
- Good functional knowledge of Siebel, Microsoft, Selligent and/or SalesForce.com
- Knowledge of CRM (incl call enters) business processes
- Capable of working autonomously
- Willingness to keep informed about new developments in Siebel, Microsoft, Selligent and/or SalesForce.com and beyond
- Willingness to keep informed about new trends in CRM organization model, CRM processes, ...
- High-level knowledge of Siebel, Microsoft, Selligent and/or SalesForce.com technology
- Excellent interpersonal skills, a good team player
- Stress resistant, positive and dynamic
- Language skills: French, English and Dutch
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